Measures of Success: Piloting a Culture of Metrics Reporting in the Information Sharing Environment

Performance

The Program Manager for the Information Sharing Environment (PM-ISE) in partnership with the Department of Homeland Security Office of Intelligence and Analysis are piloting a program to enhance the scope of metrics reporting within the Information Sharing Environment. The Information Sharing Measure Development Pilot, kicking off at the end of fiscal year 2016, seeks to:

  • Provide mentorship and research assistance to government managers and their leaders to instill relevant subject matter expertise as well as common information measurement practices.
  • Standardize measurement methodology and ensure ISE measurement strategy, framework and techniques adhere to best practices across public and private sectors objective by identifying, in a systematic way, measurement challenges specific to the Office of Intelligence and Analysis, the National Fusion Center Network, and the DHS Intelligence Enterprise.
  • Empower ISE mission partners to plan and conduct strategic, forward-leaning analysis in support of shared information sharing goals and objectives by serving as a resource to facilitate the planning and implementation of information sharing measurement improvement projects.

As a follow on to the 2015 GAO High Risk List review of the Information Sharing Environment’s (ISE) progress, reviewers asked for evidence of a baseline that can be used to monitor progress across the ISE and metrics data that can be used to drive decision making and performance based budgeting. A 2015 Office of the Director of National Intelligence (ODNI) study on information sharing barriers between Intelligence and Law Enforcement noted that current measurement methods were strictly qualitative and useful only for assessment of electronic sharing via bulk databases. Assessments for task forces and fusion centers were found to be labor intensive and cost prohibitive for repeated monitoring and management, while methods for assessing ad hoc sharing methods were non-existent.

These findings, combined with Federal Employee Viewpoint Survey scores, indicate a pervasive challenge among government employees at all levels of departments and agencies to obtain and coordinate information to support a consistent metrics structure. The end product of this pilot will be a new set of information sharing measures rooted in organizational network analysis and economic theory based on the Information Sharing Index that benchmarks contributions needed to meet overall requirements of the state of networks across organizations, agencies and departments regardless of information topic, output, or use.